Wal-Mart is taking a bold step to speed up returns by rolling out Mobile Express Returns which will only take 30 seconds. This will start in early November and will initially cover items sold and shipped by Walmart.com. Further rollout to cover store purchases is expected in early 2018.
According to the senior vice president of Wal-Mart Services and Digital Acceleration, Daniel Eckert, the new service will reduce the time taken to make a return which now stands at five minutes. He added that returning items particularly those that are bought online can be challenging for customers and therefore this is a deliberate effort to make this process seamless.